I had a bullbar, winch, ladder rack and driving lights fitted to my new Kia Tasman SX in September 2026. I was quoted and paid $799 for three BIG DAWG 9-inch driving lights, fitted, and the quote email included photos of that three-light setup.
When I picked up the car from the dealership there were only two lights, and they were a different, cheaper brand (HardKorr, about $250 at Supercheap Auto). Nobody told me beforehand or asked whether I’d accept a substitute. When I asked by email whether the lights had arrived, I was told in writing that they had been received and installed.
When I queried it, I was first told the third light was “complimentary” and wouldn’t fit with the winch. Later the same evening I was told the lights had been out of stock. I was also told the vehicle in the photos I’d been sent was a display vehicle without the winch box fitted, and that three lights and the winch box can’t be fitted together. That is exactly the setup I was sold. The only offers were a $133 or $20 refund. I asked for someone senior and had no contact. My written request for a refund, sent 25 September, has had no reply.
I chose this business to support a smaller operator offering a bullbar for the Tasman S/SX before the big brands did. I had in writing exactly what I paid for, and it’s not what I received. In my opinion I was misled, and I’m very disappointed with how this has been handled since.